Currently in Dubai, UAE · Based in Trivandrum, India

Jineeb J N

IT Support Engineer

Service desk & desktop support · Windows, Microsoft 365 & networking · UK PGDip in Cyber Security

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Open to new opportunities

Portrait of Jineeb J N

About

I am an IT Support Engineer currently in Dubai, with my permanent base in Trivandrum, India. I provide end-user, systems and remote support, keeping people and businesses productive and secure.

My background combines hands-on support with software development and cyber security. I hold a UK Postgraduate Diploma in Cyber Security and am a Certified Penetration Tester. I work across Windows, Linux, Microsoft 365 and networking, and I value clear communication and well-documented fixes.

  • UK PGDipCyber Security, De Montfort University
  • CPT v3Certified Penetration Tester
  • NASA · NCIIPC · ZomatoVulnerability disclosure recognition

Experience

  1. IT Support & Web Developer

    2025 – Present

    LV Infratech Solutions Ltd, UK · Remote

    • End-user and remote IT support: business email, user accounts and access management.
    • Backups, CRM support, and website, domain and DNS administration.

  2. Full Stack Developer & Technical Operations

    2026

    PaniBook, a startup project of VISDO

    • Developed and operated a web and Android SaaS platform on Linux cloud servers.
    • Handled releases, monitoring and pre-launch security review.

  3. Freelance IT Support & Web Developer

    2023 – 2026

    Self-employed

    • Computer, email, network and website setup and troubleshooting for schools and small businesses.

  4. Python Trainer

    2024

    John Cox Memorial CSI Institute of Technology

    • Taught Python through hands-on labs and one-to-one sessions.

  5. Full Stack Web Developer

    2020 – 2021

    Series-5 Labs Pvt. Ltd.

    • Customer onboarding, environment stability and API development for a SaaS platform.

Skills

IT Support

Service desk, incident troubleshooting and escalation, remote and end-user support, user onboarding, hardware and software setup, ticketing and documentation.

Systems & Networking

Windows 10/11, Linux, Microsoft 365, Active Directory fundamentals, user and access management, TCP/IP, DNS, DHCP, VPN, LAN/WAN, backup and restore.

Cyber Security

Web, API and network security testing, OWASP Top 10, system hardening, access control, secure code review. Burp Suite, Nmap, Wireshark.

Cloud & DevOps

Google Cloud, Oracle Cloud, Linux server administration, Docker, nginx, Git, GitHub Actions and CI/CD.

Development

JavaScript, TypeScript, Python, SQL, Bash. Node.js, NestJS, Next.js, React, React Native. PostgreSQL, MySQL, MongoDB.

Tools

Microsoft Office, Zoho CRM, Jira, Postman, Sentry.

Education

  • Postgraduate Diploma, Cyber Security

    De Montfort University, Leicester, UK

    2021 – 2023

  • B.Tech, Computer Science and Engineering

    APJ Abdul Kalam Technological University, India

    2015 – 2019

Certifications

  • Certified Penetration Tester (CPT v3)

    RedTeam Hacker Academy

    2025

  • Cybersecurity Job Simulation

    Mastercard (Forage)

    2024

  • Cybersecurity Analyst Job Simulation

    Tata Group (Forage)

    2024

Recognition

  • Vulnerability disclosure acknowledgements

    NASA (via Bugcrowd), NCIIPC – Government of India, and Zomato (via HackerOne)

  • Google Hacking Database

    Listed contributor

Contact

Interested in working together? Send a message and I will get back to you.